Damovo Customer Services

In most businesses today, end-users carry out their business tasks relying heavily on a complex array of ICT equipment and software. This means that the design, implementation and subsequent support of the systems must give due consideration to the business processes and tasks it will support. This forms a fundamental principle of Damovo Care - a set of superior Customer Services including hardware and application maintenance, upgrades and onsite services. Damovo Care is designed to meet the demands of the increasingly comprehensive telephony and data environments you need to run your business.

With Damovo Care you benefit from:

• Direct, rapid access to Damovo's Customer Care Professionals
• High quality problem analysis and responsiveness
• Many years of extensive experience in the solutions you are using
• Managed escalation of severe cases to internal experts and vendors as necessary

The portfolio consists of a family of services developed especially to address the needs of today's businesses, delivering help with small or large scale project deployment, operational support, professional services and business support services.

The services are completely flexible. A custom selection of service elements may be made to help a client augment their existing internal resources in a particular area or form part of a more comprehensive out-tasking model under a 'managed services' contract.