Client Escalations

Before contacting Damovo Ireland please ensure you have your OmniTracker ticket number. This number must be quoted on all escalations either by mail or phone.

To escalate within Damovo Ireland by email: Smc-ireland@damovo.com

To contact the Damovo Service Desk: Call 01 429 3030
- This desk is open 7 x 24.

To contact the Duty Manager: Call 01 429 3000
- Ask to speak to the current Service Duty Manager.
- This number is open normal business hours Monday - Friday excluding bank holidays.

For out of hours escalations: Please see the weekly On Call Rota.
- This is issued by Damovo Services to all customers with extended cover in place.